Jay Baer
Jay Baer founded the consulting firm Convince & Convert and wrote Hug Your Haters: How to Embrace Complaints and Keep Your Customers (2016), which argues that businesses should answer every customer complaint.
Jay Baer founded the consulting firm Convince & Convert and wrote Hug Your Haters: How to Embrace Complaints and Keep Your Customers (2016), which argues that businesses should answer every customer complaint.