The Managed Heart: Commercialization of Human Feeling
Categories: Politics & Social Sciences
The sociological classic that introduced the idea of emotional labor, based on a study of flight attendants.
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- Seth Godin: “Hochschild was given significant access to stewardesses working at Delta Airlines in the 1960s. She chronicles the deadening pain they felt as they were forced to bring cheerfulness and emotion to work each day. I fundamentally disagree with her conclusion (that doing emotional labor is painful, not a privilege), but her work was considered a breakthrough at the time.”